Our Return Policy:
- If you are not 100% satisfied with your purchase from Gogobomo Gear within the first 30 days you may return the merchandise for a 100% refund of the product price paid (less any shipment/freight charges incurred by Gogobomo Gear for shipping the item to you, our customer + 20% restocking fee) for the returned merchandise.
- All returned merchandise must be currently available on Gogobomo.com. Items that have been discontinued from our store may not be returned.
- All returned merchandise must have an RMA number accompany the shipment and it must be shipped to the address we provide. Please contact us by phone or email and we will provide a return address and an RMA number if you quality for this return policy.
- The RMA number must be written clearly on the outside of every return package. Please include a printout of your order invoice email and insert it into the package to be returned.
- If you are returning any food or other consumables they must be unopened and fully intact for a full refund.
- You, the buyer, are responsible for all return/shipment charges.
- To prevent abuse of our return guarantee program, we will cap merchandise return refunds at the amount of $500 per customer in any consecutive 12 month period.
- Once the returned merchandise is received by our returns department, all refunds owing will be credited to order's billing customer via the order's original payment method. Please allow up to 30 days for processing.